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Ocean Star Express Terms & Conditions

Ocean Star Express Disclaimer and Terms & Conditions Of Carriage

The Trip is NOT Suitable for:

  • Pregnant women
  • People with back and heart problem or other physical impediments

Cancellation or Late Arrived or No-Show Fee: Full seats payment will be charged for any cancellation made less then 2 days Prior guest departure for regular season and 7 days prior to guest departure for high season.

Re-Scheduled Trip: Re-schedule is base on seats availability and should be made 2 days prior to guest departure for regular season and 7 days prior to guest departure for high season.

Refund: In the event of a trip cancellation from the company, the company shall refund any funds paid by the passenger direct to the company, or any funds already paid by an agent to the company on the passenger’s behalf. The passenger is responsible for collecting any funds paid to agents which have not yet been paid in the company.

Connecting Flights: Company Name is a point to point carrier and we do not take responsibility for any delays or connecting flight.

Luggage Allowance: Each passenger is entitled to a maximum of 2 pieces luggage carried free of charge, not exceeding a total weight of 25kg. The company reserves the rights to check contents of any baggage, and to refuse baggage items. The company accepts no responsibility for loss or damage to luggage during transit.

Land Transportation in Bali: Transportation is provided free of charge to/from a specific address in designated areas of Bali. This address must be specified at the time of booking and cannot be changed. Our drivers are under strict instruction to refuse to take passengers to more then one location. Drop off destination in Bali may not be changed after departure.

Children/Infant Policy:

  • Parents should be aware, there will be a big possibility the trip will be bumpy.
  • Insurance do not including for children under 5 years old.
  • No charge for children under 2 year old
  • The Parents should agree to sign disclaimer letter if they insist to bring their infant